Logistics Quality Lead - Customer Complaints

JING DONG DEVELOPMENT SPAIN SLU; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

JD Logistics is seeking a highly motivated individual to join our team to enhance the quality of our logistics services, focusing on customer complaint resolution and continuous improvement initiatives across warehousing, transportation, and customer service.

You will analyze feedback, lead improvement projects, collaborate across departments, and design training to raise KPIs and customer satisfaction in a fast-paced, global logistics environment.

Formación

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Proven experience (3+ years) in logistics quality management, customer service, or a similar role with a focus on complaint resolution.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Excellent problem-solving abilities and a proactive approach to issue resolution.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and communicate clearly with customers.

Responsabilidades

• Analyze customer feedback and complaint data related to logistics services to identify root causes and recurring issues.
• Develop and implement effective strategies and processes for efficient and satisfactory resolution of logistics-related customer complaints.
• Collaborate with various internal departments (e.g., warehousing, transportation, customer service) to investigate complaints and implement corrective actions.
• Monitor key performance indicators (KPIs) related to logistics quality and customer satisfaction, reporting on trends and areas for improvement.
• Propose and lead improvement projects aimed at optimizing logistics operations and preventing future customer complaints.
• Develop and deliver training programs to internal teams on best practices for logistics quality and customer complaint handling.
• Stay informed of industry best practices and emerging technologies in logistics and customer service.

Conocimientos

Analytical skills

Problem solving

Communication

Cross-department collaboration

Process improvement

Educación

Bachelor’s in Logistics or related field

Herramientas

Excel

Data analysis tools

Descripción del empleo

JD Logistics is seeking a highly motivated individual to join our team to enhance the quality of our logistics services, focusing on customer complaint resolution and continuous improvement initiatives across warehousing, transportation, and customer service.

You will analyze feedback, lead improvement projects, collaborate across departments, and design training to raise KPIs and customer satisfaction in a fast-paced, global logistics environment.