Trainer CRO Madrid

Hospitaliti; Madrid; Vor Ort; EUR 25.000 - 38.000; Vollzeit

Benefits dieser Stelle

Performance-based commission

Ticket restaurante

Zusammenfassung

Minor Hotels - Southern Europe is seeking a Training Specialist in Madrid to lead onboarding and training for the Reservations Department. You will guide new agents through company introduction, systems, and call flow, ensuring a smooth transition into the team.

The role requires delivering SAP and Evolution system training, managing group activities, and providing ongoing support to improve training processes. On-site work and a performance-based commission are included.

Qualifikationen

• Proven ability to effectively deliver training and onboarding.
• Excellent communication, leadership and teamwork.
• Experience in hospitality training is a plus.

Aufgaben

• Conduct onboarding sessions for new hires and introduce the company.
• Deliver training on SAP, contracts, rates, and reservation processes.
• Provide support during practical training and refresher sessions.
• Monitor and evaluate new employees and report to supervision/HR.

Kenntnisse

Training delivery

Communication skills

Team leadership

Group management

Proactive attitude

Tools

SAP

Evolution

Reservations system

Jobbeschreibung

Minor Hotels - Southern Europe is hiring through Hosco in Madrid.The selected candidate will join our Reservations Department and will be responsible for the training area within our Groups Department. This includes onboarding new agents joining the company as well as providing support training for existing team members.

Responsibilities

• Conduct onboarding sessions for new hires, including company introduction.
• Deliver training on SAP, client identification, contracts and rates, reservation creation and modification, Evolution system, and call flow, among others.
• Address general questions and resolve doubts.
• Provide support during practical training sessions.
• Conduct refresher training for existing agents.
• Continuously improve training processes.
• Monitor and evaluate new employees.
• Provide feedback on training sessions and report to the supervision team, manager, and HR.

What We Are Looking For

• Ability to effectively convey essential knowledge during the training phase.
• Strong communication skills, persistence, ability to work under challenges, initiative, decision-making skills, and leadership qualities.
• Teamwork orientation.
• Group management and motivation skills.
• Proactive attitude.

What We Offer

• Performance-based commission.
• Ticket restaurante
• On-site work model.
• Salary according to collective agreement.
• Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Minor Hotels - Southern Europe.