Agente de ventas Central de Reservas Madrid

Minor Hotels; Madrid; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee rates across Minor hotels

Training platform access

Mobility opportunities

Job summary

Minor Hotels in Madrid is seeking a Sales/Commercial Associate to join the Commercial Department. You will handle inbound and outbound calls, manage leads, and support sales campaigns.

You will update records in the system, provide customer service, and draft professional emails. The role is full-time and requires face-to-face work.

Join a global group with opportunities across Europe and the Americas, and enjoy staff benefits, training programs, and a dynamic work environment.

Qualifications

• Flexibility, proactive, and works toward sales targets.
• Excellent communication skills and professional interaction.
• Training in Hospitality, Tourism, or related field preferred.
• Sales skills or experience in reservation management valued.
• Experience in customer service.
• Knowledge of German, Italian or French and English is a must.
• Availability for full-time face-to-face work.
• Computer knowledge: MS Office, Internet, databases, etc.

Responsibilities

• Handle inbound and outbound calls for sales campaigns using provided leads.
• Update information in the system as sales opportunities progress.
• Provide customer service and guidance, resolving queries about products or services.
• Draft and manage emails ensuring clear, professional communication.
• Record and report daily activities related to the campaign.

Skills

Sales targets

Communication

Customer service

Hospitality background

Languages: English + German/Italian/FK

Education

Hospitality training or Tourism studies

Tools

MS Office

Job description

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Are you passionate about hospitality and the art of welcoming?

Join the Commercial Department of Minor Hotelsin Madrid and start your professional career inone of the largest international groups in the hotel sector, with around 530 hotels and resortsaround the world.

At Minor Hotels, our employees are one of our most important assets. Their passion, leadership,motivation and daily dedication to providing excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

• Management of inbound and outbound calls for sales campaigns, using provided leads andmworking with a database of interested customers.
• Following up and updating information in the system according to the progress of each salesopportunity.
• Providing customer service and guidance, offering clear information and resolving queriesregarding products or services.
• Managing and drafting emails, ensuring effective and professional communication.
• Recording and reporting daily activities related to the campaign.

WHAT ARE WE LOOKING FOR?

• Flexibility, Proactivity and liking to work by sales targets
• Excellent communication skills;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service
• Knowledge of German, italy or french and English is a must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence.
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• Special rates for employees, family and friends in the several services of the Minor, Nationaland International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National andInternational Group hotels, resorts and restaurants

Health and wellness:

• Health insurance

This could be your opportunity to

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

Stay tuned for Europe & Americas latest updates on social channels.

Department: Other

Location:

Madrid, ES Spain