Agente de ventas Central de Reservas Madrid

Minor Hotels Europe and Americas; Madrid; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee rates across Minor Hotels

Mobility across national/international

Descripción de la vacante

Minor Hotels in Madrid is offering a chance to start a professional career in the Commercial Department. The role focuses on handling sales campaigns, managing customer interactions, and maintaining up-to-date information in the CRM system.

Candidates should possess strong communication skills, customer-service experience, and a proactive attitude. Fluency in English plus knowledge of additional languages is valued.

Formación

• Management of inbound and outbound calls for sales campaigns, using provided leads and working with a database of interested customers.

Responsabilidades

• Manage inbound and outbound calls for sales campaigns and follow up on opportunities.
• Update information in the system according to progress of each sales opportunity.
• Provide customer service and guidance, offering clear information and resolving queries.
• Draft and send emails, ensuring professional communication.
• Record and report daily activities related to the campaign.

Conocimientos

Excellent communication skills

Sales skills

Customer service experience

Proactive and goal-oriented

Educación

Training in Hospitality, Tourism or similar

Herramientas

Microsoft Office

Internet

Database

Descripción del empleo

Are you passionate about hospitality and the art of welcoming?

Join the Commercial Department of Minor Hotelsin Madrid and start your professional career inone of the largest international groups in the hotel sector, with around 530 hotels and resortsaround the world.

At Minor Hotels, our employees are one of our most important assets. Their passion, leadership,motivation and daily dedication to providing excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

• Management of inbound and outbound calls for sales campaigns, using provided leads andmworking with a database of interested customers.
• Following up and updating information in the system according to the progress of each salesopportunity.
• Providing customer service and guidance, offering clear information and resolving queriesregarding products or services.
• Managing and drafting emails, ensuring effective and professional communication.
• Recording and reporting daily activities related to the campaign.

This could be your opportunity to

• Flexibility, Proactivity and liking to work by sales targets
• Excellent communication skills;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service
• Knowledge of German, italy or french and English is a must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

• Integration in a dynamic team, focused on a service of excellence.
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan

Leisure:

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

• Health insurance