Tod'S/Hogan-Assistant Store Manager-Eci Madrid

Tod'S Group; Zaragoza; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Tod's Group is seeking an Assistant Store Manager for its Madrid store to drive commercial development and sales in alignment with TOD'S luxury standards. You will help lead the store team, implement brand policies, and ensure exceptional customer experience.

The role requires 3–4 years in luxury retail with 2+ years in team management, fluent Spanish and English, and a strong focus on KPIs, stock control, and CRM activities.

Formación

• 3–4 years store experience
• 2 years minimum team management experience
• Fluent Spanish and English
• Knowledge of luxury fashion and shoes
• Strong organizational skills and KPI orientation
• Excellent written and oral communication

Responsabilidades

• Assist store manager in commercial development and sales turnover
• Implement TOD'S sales policy and brand guidelines
• Set sales objectives and analyze results periodically
• Coordinate CRM actions to grow the customer database
• Lead store staff, plan activities, and train team
• Ensure brand image and high standard customer service
• Oversee stock, restocking, inventories and discrepancies
• Organize events with Trade marketing and analyze feedback
• Provide post‑sales service and handle customer requests

Conocimientos

Luxury sales

Team management

Customer service

Communication

Descripción del empleo

Mission : Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store. Main activities: Develop the store sales turnover: Implement TOD'S sales policy within the store Setting of sales objectives and periodic analysis of the results achieved Implementation of the selling ceremony in accordance with the Brand guidelines Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department Set up CRM actions in order to develop the customer database Coordinate Trade marketing events Analyze sales reports and customer feedback Propose action plans in order to exceed the set objectives and increase sales turnover Check invoicing and compliance with in the collection procedures Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis Team management : Participate in the organization of the activity of the store: planning, determine collective and individual actions Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement Participate in the integration of new employees: training in processes and procedures, various trainings, etc. Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions Ensure brand image: Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc . Ensure compliance with operating rules and procedures within the store Profile : Experience 3/4 years store experience 2 years minimum team management experience Specific skills Management Luxury sales and hospitality techniques Aptitudes Result orientation (mastery of different KPIs) Client oriented Organization, responsiveness and adaptability Written and oral communication Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes Fluent Spanish and English TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Tod'S/Hogan-Assistant Store Manager-Eci Madrid Charo, kingdom of spain, Spain