Tod's/Hogan-Assistant Store Manager-ECI Madrid

TOD'S Group; Madrid; Presencial; EUR 38.000 - 48.000; Jornada completa

Descripción de la vacante

TOD’S Group is seeking a Store Manager Assistant in Madrid to help drive commercial development, uphold the brand image, and ensure a premium customer experience. You will support the store manager in planning, coaching the team, and executing TOD’S sales policies across all customers and events.

The role requires 3–4 years of store experience, 2 years of team management, and fluency in Spanish and English, with a deep understanding of luxury fashion, particularly shoes.

Formación

• 3–4 years store experience.
• 2 years minimum team management experience.
• Fluent Spanish and English.
• Knowledge of luxury and fashion, especially shoes.

Responsabilidades

• Develop the store sales turnover by implementing TOD'S sales policy.
• Set sales objectives and analyze results periodically.
• Apply the selling ceremony per Brand guidelines.
• Highlight products per brand visual policy with the visual merchandising dept.
• Set up CRM actions to grow the customer database.
• Coordinate Trade marketing events.
• Analyze sales reports and customer feedback.
• Propose actions to exceed objectives and increase turnover.
• Check invoicing and compliance with collection procedures.
• Ensure stock management, restocking, inventories, and discrepancy control.

Conocimientos

Management

Luxury sales

Hospitality skills

Descripción del empleo

Mission:

Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Main activities:

Develop the store sales turnover:

• Implement TOD'S sales policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Set up CRM actions in order to develop the customer database
• Coordinate Trade marketing events
• Analyze sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase sales turnover
• Check invoicing and compliance with in the collection procedures
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management :

• Participate in the organization of the activity of the store: planning, determine collective and individual actions
• Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
• Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image:

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
• . Ensure compliance with operating rules and procedures within the store

Profile :

Experience

• 3/4 years store experience
• 2 years minimum team management experience

Specific skills

• Management
• Luxury sales and hospitality techniques

Aptitudes

• Result orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
• Fluent Spanish and English

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.