Sales Assistant - Madrid

Golden Goose Group; Madrid; On-site; EUR 19,000 - 26,000; Full time

Job summary

Golden Goose Group in Madrid seeks a Sales Assistant (Style Maker) to welcome clients and craft personalized Golden total looks. You will guide customers through product insights, build a premium shopping experience, and contribute to achieving store goals.

Fluency in Spanish and English, 1–3 years in luxury retail, and strong presentation and communication skills are required. This role emphasizes omnichannel service and brand storytelling in a fast-paced luxury environment.

Qualifications

• Fluent in Spanish and English.
• 1–3 years of relevant luxury retail experience.
• Strong presentation, interpersonal and communication skills.
• Ability to analyze trends and understand local market (online and offline).
• Team player with a proactive attitude.

Responsibilities

• Assist customers in expressing their personality and crafting personalized looks.
• Provide product insights, upsell and cross-sell to enhance store performance.
• Maintain positive relationships with clients and embrace omnichannel communication.
• Contribute to store presentation and visual standards.
• Support store operations including opening/closing, inventory, and GDPR compliance.

Skills

Spanish fluency

English fluency

Luxury retail

Customer service

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Spanish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Minimum 1-3 years of relevant experience in luxury retail.

Self-motivation with positive attitude and professional selling techniques.

Good customers focus with strong presentation, interpersonal and communication skills.

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).

Flexibility to adapt to the evolving needs of the business and our customers.

Strong team player.

Location: Madrid.

Equal Employment Opportunity

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.