Luxury Sales Associate - Shoes & Customer Experience

TOD'S Group; Madrid; Presencial; EUR 23.000 - 29.000; Jornada completa

Descripción de la vacante

TOD’S Group is seeking a luxury fashion sales professional for our Madrid store. The role focuses on contributing to store turnover and delivering outstanding customer satisfaction through expert product presentation and brand storytelling.

You will greet clients, identify needs, present the brand universe, and proactively offer products, while maintaining impeccable hospitality and brand standards. Fluency in Spanish and English is preferred.

Formación

• Experience in luxury and fashion sales, especially shoes.
• Experience in customer service professions.
• Excellent presentation and oral communication.
• Knowledge of luxury sales and hospitality techniques.

Responsabilidades

• Drive store turnover and ensure customer satisfaction.
• Greet customers and present products and brand universe.
• Identify client needs and propose suitable solutions.
• Be proactive with product offers and cross-sell.
• Manage special orders and stock, restocking, inventories.
• Maintain brand image and courtesy, follow quality standards.

Conocimientos

Luxury fashion sales

Customer service

Presentation & communication

Bilingual esp/eng

Teamwork & adaptability

Descripción del empleo

TOD’S Group is seeking a luxury fashion sales professional for our Madrid store. The role focuses on contributing to store turnover and delivering outstanding customer satisfaction through expert product presentation and brand storytelling.

You will greet clients, identify needs, present the brand universe, and proactively offer products, while maintaining impeccable hospitality and brand standards. Fluency in Spanish and English is preferred.