Thermal Field Service Engineer: Hands-on & Customer Impact

Vertiv Group Corporation; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Vertiv Spain is seeking a Field Service Engineer to install, service, and repair Vertiv products at customer sites in the Madrid area. You will manage spare parts stock, follow safety and environmental guidelines, and work closely with customers and internal teams.

The role requires hands-on experience with air conditioning equipment, strong English, and flexibility for after-hours or weekend work. You will also document activities, report findings, and seek service opportunities to support

Formación

• Air Conditioning or Electrical engineering high school diploma.
• Native in the local language; Good English.
• Previous experience in technical service area working in a service or test environment of Air conditioning equipment.
• Computer Literate.
• Well organized and able to work under pressure.
• Very Flexible Work-Hours.

Responsabilidades

• Respond, in a professional manner, to all assigned service calls while on duty
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual
• Perform all work in a safe manner, and in accordance with established company safety policy and local regulations
• Keep dispatching center informed of your schedule and the status of all open jobs
• Ensure spare parts are properly accounted for using established parts procedures
• Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises
• Maintain the accuracy of the customer and installed base database by reporting errors
• Report and promote sales or service leads to the proper department.
• Actively seek for tech. leads and service business opportunities.
• Being a reference point for key customers in case of emergency and troubleshooting
• Work closely with department supervisor to assist with day to day operational duties
• Ensure availability to work during week-end and night in compliance with local labor laws
• Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out
• To attend to the environmental trainings that are locally required.
• To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.
• To know and to comply with the procedures, instructions and action plans established by Vertiv Spain

Conocimientos

Customer service

Technical service

English proficiency

Educación

Air Conditioning or Electrical engineering high school diploma

Herramientas

Computer literacy

Descripción del empleo

Vertiv Spain is seeking a Field Service Engineer to install, service, and repair Vertiv products at customer sites in the Madrid area. You will manage spare parts stock, follow safety and environmental guidelines, and work closely with customers and internal teams.

The role requires hands-on experience with air conditioning equipment, strong English, and flexibility for after-hours or weekend work. You will also document activities, report findings, and seek service opportunities to support