Temporary Receptionist: Front Desk & Guest Care

Livensa Living; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Livensa Living Barcelona is seeking a Receptionist for a temporary sick-leave cover to be at the heart of a busy, people-focused environment, welcoming residents and guests, handling queries and supporting check-ins/check-outs.

As the face of the residence, you will coordinate with maintenance and other departments, manage mail and access controls, and ensure service excellence aligned with company policies.

Formación

• Positive, proactive, and organised team player with great communication skills.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.

Responsabilidades

• Be the first point of contact for residents and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Conocimientos

Customer service

Communication

Teamwork

Hospitality

Descripción del empleo

Livensa Living Barcelona is seeking a Receptionist for a temporary sick-leave cover to be at the heart of a busy, people-focused environment, welcoming residents and guests, handling queries and supporting check-ins/check-outs.

As the face of the residence, you will coordinate with maintenance and other departments, manage mail and access controls, and ensure service excellence aligned with company policies.