Receptionist Part-Time (20hrs)

Livensa Living; Madrid; Presencial; EUR 10.000 - 13.000; A tiempo parcial

Descripción de la vacante

Livensa Living Aravaca seeks a proactive Receptionist to greet residents and guests, handle inquiries, and support daily operations. You will coordinate with departments and maintain a secure, welcoming lobby environment.

The role emphasizes clear communication, problem-solving, and a hands-on approach to front-desk tasks in a student/resident residence setting.

Formación

• Experience in reception, hospitality, or customer service is a plus.
• Strong communication and interpersonal skills.

Responsabilidades

• Be the first point of contact for residents and guests, ensuring a friendly and professional welcome.
• Handle queries, complaints, check-ins and check-outs, and maintain room readiness and documentation.
• Manage payments and tenancy-related tasks, keeping accurate records.

Conocimientos

Communication skills

Organised

Customer service

Descripción del empleo

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team in Livensa Living Aravaca and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

• Positive, proactive, and organised team player with great communication skills.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.
• Permanent role
• Start date: As soon as possible
• 20 hours per week Friday, Saturday and Sunday (4hrs Friday and 8hrs Saturday and Sunday)