Telecommunications Network Operations Center (NOC) Supervisor

Placements24; O Mente; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Medical aid

Professional development

Job summary

Placements24 seeks an experienced Telecommunications NOC Supervisor to oversee on-site operations in Queenstown, Eastern Cape. The role focuses on continuous network monitoring, incident response, and leadership of a technical team tasked with maintaining high availability of telecom services.

The ideal candidate has a strong background in network protocols, monitoring tools, and a proven track record of managing a team under pressure.

Qualifications

• Diploma or Bachelor's degree in IT/CS/EE or related field.
• 4+ years in a NOC environment with 1+ year in supervision.
• Strong networking knowledge: TCP/IP, BGP, OSPF, switching.
• Experience with SolarWinds, Nagios, Zabbix.
• Proven leadership and ability to motivate a technical team.
• Excellent problem-solving and decision-making under pressure.
• Strong communication and interpersonal skills.
• Willing to relocate to Queenstown, Eastern Cape.

Responsibilities

• Supervise and lead a team of NOC technicians, providing guidance and performance management.
• Oversee real-time monitoring of the network, identifying and responding to alarms and events.
• Manage incident response procedures and timely resolutions.
• Coordinate with field operations, engineering and other departments to troubleshoot and restore services.
• Maintain logs of network events, incidents and resolutions; develop best practices.
• Ensure effective use of monitoring tools and systems.
• Generate reports on availability, incidents, trends and team productivity.
• Conduct root cause analysis for recurring issues and preventive actions.
• Act as escalation point for complex technical issues within the NOC.

Skills

TCP/IP

BGP/OSPF

Leadership

Troubleshooting

Communication

Education

Diploma/Bachelor in IT/CS/EE

Tools

SolarWinds

Nagios

Zabbix

Job description

About the Role

Our client, a vital telecommunications infrastructure provider, is seeking an experienced and vigilant Telecommunications Network Operations Center (NOC) Supervisor to oversee their operations in Queenstown, Eastern Cape. This critical role ensures the continuous monitoring, management, and support of the company's network infrastructure, guaranteeing high availability and rapid response to any service disruptions. The ideal candidate will possess strong technical knowledge of network monitoring tools, exceptional leadership abilities, and a commitment to maintaining robust telecommunications services. This on-site position requires a proactive individual dedicated to network integrity in the Eastern Cape.

Key Responsibilities

• Supervise and lead a team of NOC technicians, providing guidance, training, and performance management.
• Oversee the real-time monitoring of the telecommunications network, identifying and responding to alarms and events.
• Manage incident response procedures, ensuring timely and effective resolution of network issues.
• Coordinate with field operations teams, engineering, and other departments to troubleshoot and restore services.
• Maintain accurate logs of all network events, incidents, and resolutions.Develop and refine NOC operational procedures and best practices.
• Ensure the effective utilization of network monitoring tools and systems.
• Generate regular performance reports on network availability, incident trends, and team productivity.
• Conduct root cause analysis for recurring network problems and recommend preventive actions.
• Act as a primary point of escalation for complex technical issues within the NOC.

Requirements

• National Diploma or Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
• Minimum of 4 years of experience in a Network Operations Center (NOC) environment, with at least 1 year in a supervisory or lead role.
• Strong understanding of networking concepts, including TCP/IP, routing protocols (e.g., BGP, OSPF), and switching.
• Experience with various network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Proven ability to lead and motivate a technical team.
• Excellent problem-solving, analytical, and decision‑making skills under pressure.
• Strong communication and interpersonal skills, with the ability to effectively interact with technical and non‑technical personnel.
• Familiarity with telecommunications infrastructure and technologies is a significant advantage.
• Ability to work in a shift‑based environment and adapt to changing operational demands.
• Reside in or be willing to relocate to the Queenstown, Eastern Cape area for this on‑site role.

Benefits

Our client offers a competitive salary, comprehensive medical aid, and opportunities for professional development in network operations and management. Be a key leader in ensuring the reliability of essential communication services in Queenstown and the surrounding Eastern Cape region. This role provides a stable career path within a critical industry.