Remote Telecommunications Systems Specialist

Placements24; O Mente; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote work position

Competitive salary + bonuses

Health, dental, and vision insurance

Home office setup allowance

Professional development

State-of-the-art tech

Flexible hours

Job summary

Placements24 seeks a Telecommunications Systems Specialist for a fully remote role supporting enterprise telecom systems. You will troubleshoot, optimize, and secure voice, data, and video platforms across a global client base.

The ideal candidate has 6+ years in telecom systems, expertise in VoIP, SIP, Cisco/Avaya, and scripting for automation. Remote work offers flexibility and ongoing professional development.

Qualifications

• Six+ years of experience in telecommunications systems support and administration.
• Expertise in VoIP technologies, SIP, and teleconferencing systems.
• Strong knowledge of TCP/IP, UDP, DNS, DHCP and network infrastructure.
• Experience with UCaaS/CCaaS cloud platforms and scripting for automation.
• Certifications such as CCNA Voice or MCSE are a plus.

Responsibilities

• Provide expert-level technical support and troubleshooting for advanced telecom systems.
• Monitor performance, identify issues, and implement proactive solutions.
• Perform complex configuration changes and system upgrades with engineering teams.
• Analyze logs and performance data to diagnose root causes.
• Develop technical documentation and operational guides.
• Collaborate with cross-functional teams to resolve system-wide issues.
• Participate in on-call rotations for 24/7 support.
• Evaluate system enhancements and new technologies; ensure security compliance.
• Assist in planning deployments and migrations.

Skills

VoIP expertise

SIP

Teleconferencing systems

Cisco

Avaya

Microsoft Teams

TCP/IP

UDP

DNS

DHCP

UCaaS

CCaaS

Python

Bash

Automation scripting

CCNA Voice

MCSE

Remote work

Education

Bachelor's degree in Computer Science, Telecommunications Engineering, or related field

Tools

Cisco gear

Avaya

Microsoft Teams

Job description

About the Role

Our client, a leading innovator in the global telecommunications space, is seeking a highly specialized Telecommunications Systems Specialist to join their fully remote team. This role is crucial for the support, optimization, and advanced troubleshooting of complex telecommunications systems used by their enterprise clients. You will be instrumental in ensuring the reliability, performance, and security of voice, data, and video communication platforms. The ideal candidate will possess deep technical expertise in a range of telecommunications technologies, exceptional problem-solving skills, and the ability to work autonomously in a remote environment. This position offers the opportunity to work on cutting-edge systems and contribute significantly to the stability and advancement of telecommunication services without the need for a physical office presence in **Queenstown, Eastern Cape**, or elsewhere.

Key Responsibilities

• Provide expert-level technical support and troubleshooting for advanced telecommunications systems.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Perform complex configuration changes and system upgrades in collaboration with engineering teams.
• Analyze system logs and performance data to diagnose root causes of problems.
• Develop and maintain technical documentation, including knowledge base articles and operational guides.
• Collaborate with cross-functional teams to resolve system-wide issues and improve service delivery.
• Participate in on-call rotations to provide 24/7 support for critical systems.
• Evaluate and recommend system enhancements and new technologies.
• Ensure systems comply with security policies and industry best practices.
• Assist in the planning and execution of system deployments and migrations.

Requirements

• Bachelor's degree in Computer Science, Telecommunications Engineering, or a related technical field, or equivalent experience.
• Minimum of 6 years of experience in telecommunications systems support and administration.
• Expertise in VoIP technologies, SIP, and teleconferencing systems (e.g., Cisco, Avaya, Microsoft Teams).
• Strong knowledge of network protocols (TCP/IP, UDP, DNS, DHCP) and network infrastructure.
• Experience with cloud-based communication platforms (e.g., UCaaS, CCaaS).
• Proficiency in scripting languages (e.g., Python, Bash) for automation is highly desirable.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills, essential for remote collaboration.
• Demonstrated ability to work independently, manage priorities, and meet deadlines in a remote setting.
• Relevant certifications (e.g., CCNA Voice, MCSE) are a significant advantage.

Benefits

• Fully remote work position with complete location independence.
• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Allowance for home office setup and internet connectivity.
• Extensive professional development and certification opportunities.
• Opportunity to work with state-of-the-art telecommunications technology.
• Flexible working hours.