Customer Support Agent

Placements24; O Mente; On-site; EUR 6,500 - 9,700; Full time

Benefits offered by this job

Competitive starting salary

Medical aid

Retirement fund contributions

Training provided

Career advancement

Job summary

Placements24 is seeking a friendly and efficient Customer Support Agent to join our client’s team in Queenstown, Eastern Cape. You will handle inbound calls and emails, assist with billing inquiries, and provide information on service plans with a focus on first-contact resolution.

The ideal candidate communicates clearly, remains patient under pressure, and works well in a team. Training is provided, and a stable, supportive work environment is offered with regular hours.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal communication and active listening skills.
• Strong customer focus and a passion for helping people.
• Basic computer literacy and ability to learn new software systems quickly.
• Ability to handle stressful situations and de-escalate customer concerns.
• Must be reliable and punctual.
• Ability to work effectively in a team setting.
• Must reside in or be willing to commute to Queenstown, Eastern Cape.

Responsibilities

• Handle inbound customer calls and emails regarding telecommunication services.
• Provide information on service plans, pricing, promotions, and billing inquiries.
• Troubleshoot basic technical issues related to internet, phone, and TV services.
• Assist customers with account management tasks, including changes, upgrades, and cancellations.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and escalate complex issues to appropriate departments.

Skills

Verbal communication

Active listening

Customer focus

Team collaboration

Education

Grade 12 or equivalent

Tools

CRM software

Job description

About the Role

Our client, a growing telecommunications provider, is seeking a friendly and efficient Customer Support Agent to join their team in Queenstown, Eastern Cape . This role is vital for ensuring customer satisfaction by providing high-quality support and resolving service-related inquiries. The ideal candidate is a clear communicator, patient, and possesses strong problem-solving skills to assist customers effectively. You will be the voice of the company, handling customer queries about services, billing, and technical issues. This is an excellent opportunity to build a career in customer service within a company that values its local community and its employees. Join us in delivering exceptional service to our customers in Queenstown and surrounding areas.

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries regarding telecommunication services.
• Provide information on service plans, pricing, promotions, and billing inquiries.
• Troubleshoot basic technical issues related to internet, phone, and TV services.
• Assist customers with account management tasks, including changes, upgrades, and cancellations.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and escalation complex issues to the appropriate departments or supervisors.
• Strive to achieve first-call resolution and meet customer satisfaction targets.
• Maintain a positive and professional attitude at all times.
• Stay updated on company products, services, and policies.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal communication and active listening skills.
• Strong customer focus and a passion for helping people.
• Basic computer literacy and ability to learn new software systems quickly.
• Ability to handle stressful situations and de-escalate customer concerns.
• Must be reliable and punctual.
• Ability to work effectively in a team setting.
• Must reside in or be willing to commute to Queenstown, Eastern Cape .
• Grade 12 certificate or equivalent required.

Benefits

Our client offers a competitive starting salary with opportunities for performance-based increases. Medical aid and retirement fund contributions are part of the employee benefits package. Training will be provided to ensure success in the role. This position in Queenstown, Eastern Cape offers a stable work environment with regular working hours. Employees will be part of a friendly and supportive team. Our client is committed to employee development and offers potential for career advancement within the customer service department. Join a company that values its team members and contributes positively to the local community.