NOC Supervisor - On-Site Telecom Operations Leader

Placements24; O Mente; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Medical aid

Professional development

Job summary

Placements24 seeks an experienced Telecommunications NOC Supervisor to oversee on-site operations in Queenstown, Eastern Cape. The role focuses on continuous network monitoring, incident response, and leadership of a technical team tasked with maintaining high availability of telecom services.

The ideal candidate has a strong background in network protocols, monitoring tools, and a proven track record of managing a team under pressure.

Qualifications

• Diploma or Bachelor's degree in IT/CS/EE or related field.
• 4+ years in a NOC environment with 1+ year in supervision.
• Strong networking knowledge: TCP/IP, BGP, OSPF, switching.
• Experience with SolarWinds, Nagios, Zabbix.
• Proven leadership and ability to motivate a technical team.
• Excellent problem-solving and decision-making under pressure.
• Strong communication and interpersonal skills.
• Willing to relocate to Queenstown, Eastern Cape.

Responsibilities

• Supervise and lead a team of NOC technicians, providing guidance and performance management.
• Oversee real-time monitoring of the network, identifying and responding to alarms and events.
• Manage incident response procedures and timely resolutions.
• Coordinate with field operations, engineering and other departments to troubleshoot and restore services.
• Maintain logs of network events, incidents and resolutions; develop best practices.
• Ensure effective use of monitoring tools and systems.
• Generate reports on availability, incidents, trends and team productivity.
• Conduct root cause analysis for recurring issues and preventive actions.
• Act as escalation point for complex technical issues within the NOC.

Skills

TCP/IP

BGP/OSPF

Leadership

Troubleshooting

Communication

Education

Diploma/Bachelor in IT/CS/EE

Tools

SolarWinds

Nagios

Zabbix

Job description

Placements24 seeks an experienced Telecommunications NOC Supervisor to oversee on-site operations in Queenstown, Eastern Cape. The role focuses on continuous network monitoring, incident response, and leadership of a technical team tasked with maintaining high availability of telecom services.

The ideal candidate has a strong background in network protocols, monitoring tools, and a proven track record of managing a team under pressure.