Telecom Customer Support Pro — Queenstown Growth

Placements24; O Mente; On-site; EUR 6,500 - 9,700; Full time

Benefits offered by this job

Competitive starting salary

Medical aid

Retirement fund contributions

Training provided

Career advancement

Job summary

Placements24 is seeking a friendly and efficient Customer Support Agent to join our client’s team in Queenstown, Eastern Cape. You will handle inbound calls and emails, assist with billing inquiries, and provide information on service plans with a focus on first-contact resolution.

The ideal candidate communicates clearly, remains patient under pressure, and works well in a team. Training is provided, and a stable, supportive work environment is offered with regular hours.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal communication and active listening skills.
• Strong customer focus and a passion for helping people.
• Basic computer literacy and ability to learn new software systems quickly.
• Ability to handle stressful situations and de-escalate customer concerns.
• Must be reliable and punctual.
• Ability to work effectively in a team setting.
• Must reside in or be willing to commute to Queenstown, Eastern Cape.

Responsibilities

• Handle inbound customer calls and emails regarding telecommunication services.
• Provide information on service plans, pricing, promotions, and billing inquiries.
• Troubleshoot basic technical issues related to internet, phone, and TV services.
• Assist customers with account management tasks, including changes, upgrades, and cancellations.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and escalate complex issues to appropriate departments.

Skills

Verbal communication

Active listening

Customer focus

Team collaboration

Education

Grade 12 or equivalent

Tools

CRM software

Job description

Placements24 is seeking a friendly and efficient Customer Support Agent to join our client’s team in Queenstown, Eastern Cape. You will handle inbound calls and emails, assist with billing inquiries, and provide information on service plans with a focus on first-contact resolution.

The ideal candidate communicates clearly, remains patient under pressure, and works well in a team. Training is provided, and a stable, supportive work environment is offered with regular hours.