Customer Service Apprentice: Learn, Support, Grow

Placements24; O Mente; Hybrid; EUR 3,600 - 6,000; Part time

Benefits offered by this job

Stipend during apprenticeship

Comprehensive training

Job summary

Placements24 is seeking empathetic individuals to join as Customer Service Representative Apprentices in Queenstown, Eastern Cape. This role offers hands-on training to handle inquiries, resolve issues, and deliver exceptional service within a supportive team environment.

You will learn communication, problem-solving, and relationship management skills while contributing to customer satisfaction and company growth.

Qualifications

• Minimum Grade 12 or equivalent required.
• Strong communication and listening skills.
• Patience and empathy when dealing with customers.
• Willingness to learn and adapt to processes.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, forms, applications, and requests.
• Maintain customer records by updating account information.
• Identify and suggest potential improvements in customer service processes.
• Follow communication procedures, guidelines, and policies.
• Build sustainable and strong relationships with customers.
• Contribute to team goals and company objectives.
• Learn and adapt to new products, services, and customer service tools.

Skills

Communication skills

Empathy

Problem solving

Time management

Team player

Basic computer skills

Education

Grade 12 or equivalent

Job description

Placements24 is seeking empathetic individuals to join as Customer Service Representative Apprentices in Queenstown, Eastern Cape. This role offers hands-on training to handle inquiries, resolve issues, and deliver exceptional service within a supportive team environment.

You will learn communication, problem-solving, and relationship management skills while contributing to customer satisfaction and company growth.