Hybrid Customer Experience Specialist - Growth & Perks

Placements24; O Mente; Hybrid; EUR 9,700 - 13,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Training and development

Paid time off

Public holidays

Stable employment

Supportive team environment

Advancement opportunities

Job summary

Placements24 is seeking a Customer Service Representative for our Queenstown, Eastern Cape operations. You will be the primary contact for customers, handling inquiries, processing orders, and resolving issues to ensure a positive shopping experience.

The role combines in-office duties with hybrid work flexibility, requiring patience, empathy, and strong communication. You will maintain customer records in the CRM, assist with administrative tasks, and look for upsell opportunities while

Qualifications

• Previous experience in customer service or retail is highly preferred.
• Strong communication and interpersonal skills, with the ability to interact positively with customers.
• Excellent organizational skills and attention to detail.
• Proficiency in using basic computer applications and office software.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent required.
• Willingness to work a hybrid schedule, including some required days in the Queenstown office.
• A positive attitude and a customer-centric mindset.
• Ability to work independently and collaboratively within a team.
• Basic understanding of retail operations is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products, services, and orders.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Provide information about store promotions, policies, and product availability.
• Resolve customer complaints and issues with professionalism and a focus on customer satisfaction.
• Maintain customer records and update information in the company's database or CRM system.
• Assist with basic administrative tasks to support the retail operations.
• Adhere to company service standards and contribute to a positive team environment.
• Escalate complex issues to management or relevant departments when necessary.
• Identify opportunities to upsell or cross-sell products and services.
• Ensure a welcoming and helpful attitude towards all customers.

Skills

Customer service

Communication

Multitasking

Organizational skills

Interpersonal skills

Teamwork

Education

High school diploma

Tools

CRM software

Microsoft Office

Email

Job description

Placements24 is seeking a Customer Service Representative for our Queenstown, Eastern Cape operations. You will be the primary contact for customers, handling inquiries, processing orders, and resolving issues to ensure a positive shopping experience.

The role combines in-office duties with hybrid work flexibility, requiring patience, empathy, and strong communication. You will maintain customer records in the CRM, assist with administrative tasks, and look for upsell opportunities while