Técnico de Reparaciones Genius Bar

Apple, Inc.; Valladolid; On-site; EUR 26,000 - 38,000; Full time

Job summary

Apple Retail in Valladolid seeks a customer-focused professional to leverage extensive knowledge of Apple products and repair processes, delivering high-quality Genius Bar service. You will assist customers with hardware and software issues, provide informed recommendations, and collaborate with store leaders to improve service quality.

The role emphasizes empathy, teaching others, and contributing to an inclusive environment while supporting team goals and store operations.

Qualifications

• You should be available to work a schedule based on business needs including nights, weekends, and holidays.
• Retail or sales experience is preferred.
• You must visually inspect hardware and safely conduct repairs.
• You should troubleshoot hardware and software issues in a customer service environment.
• You must be proficient in the local language (spoken and written).

Responsibilities

• Provide extensive knowledge of Apple products and repair processes to support efficient repairs.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Offer product and service recommendations and educate customers on relevant purchasing options.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Serve as a mentor and role model for Genius Bar team members and assist with escalations.
• Support leadership and perform other tasks including customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical repair

Customer service

Problem solving

Communication skills

Team player

Interpersonal skills

Job description

Apple Retail in Valladolid seeks a customer-focused professional to leverage extensive knowledge of Apple products and repair processes, delivering high-quality Genius Bar service. You will assist customers with hardware and software issues, provide informed recommendations, and collaborate with store leaders to improve service quality.

The role emphasizes empathy, teaching others, and contributing to an inclusive environment while supporting team goals and store operations.