Genius Bar Tech Specialist

Apple, Inc.; Marbella; On-site; EUR 21,000 - 30,000; Full time

Job summary

Apple Retail in Marbella seeks a Technical Specialist to provide expert technical support and high-quality troubleshooting for customers. You will educate customers on repairs and product options, while delivering an exceptional Apple experience on the sales floor.

You will stay up to date on Apple products, repair processes, and Genius Bar procedures to support efficient service. Availability may include nights and weekends per store needs.

Qualifications

• Demonstrated technical knowledge of Apple products and services.
• Ability to follow troubleshooting steps to identify root causes in a customer service setting.
• Strong interpersonal skills to navigate customer issues with care.
• Willingness to learn about Apple and third-party products to enhance the customer experience.

Responsibilities

• Assist customers with Apple product questions and repair options.
• Troubleshoot, diagnose, and resolve issues for Apple hardware and software.
• Educate customers on product features and services to maximize value.
• Collaborate with team leads to identify common repair problems and relay feedback to Apple.
• Contribute to an inclusive environment and work well in a team.

Skills

Technical expertise

Customer service

Troubleshooting

Teamwork

Tools

Apple hardware

Job description

Apple Retail in Marbella seeks a Technical Specialist to provide expert technical support and high-quality troubleshooting for customers. You will educate customers on repairs and product options, while delivering an exceptional Apple experience on the sales floor.

You will stay up to date on Apple products, repair processes, and Genius Bar procedures to support efficient service. Availability may include nights and weekends per store needs.