Retail Tech Support & Repair Specialist

Apple, Inc.; Zaragoza; On-site; EUR 25,000 - 32,000; Full time

Job summary

Apple Retail in Spain is seeking a Technical Specialist to deliver expert support and generate excitement for Apple products. You will help customers diagnose issues, explain repair options, and guide them through product features in a fast-paced retail environment.

Develop knowledge of Genius Bar repair processes, stay up to date on services, and collaborate with team leaders to resolve recurring problems. You will champion inclusion and help customers get the most from their Apple devices.

Qualifications

• Availability to work a schedule based on business needs (nights, weekends, holidays).
• Proficient in local language, both written and spoken (sign language supported).

Responsibilities

• Develop knowledge on Apple products and repair processes to support high-quality repairs.
• Support customers with technical issues with care and empathy using Apple resources.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Educate customers on repair options, products, and services.
• Contribute to an inclusive environment by respecting differences.

Skills

Technical troubleshooting

Customer service

Teamwork

Learning mindset

Job description

Apple Retail in Spain is seeking a Technical Specialist to deliver expert support and generate excitement for Apple products. You will help customers diagnose issues, explain repair options, and guide them through product features in a fast-paced retail environment.

Develop knowledge of Genius Bar repair processes, stay up to date on services, and collaborate with team leaders to resolve recurring problems. You will champion inclusion and help customers get the most from their Apple devices.