Apple Técnico en reparaciones

Apple, Inc.; Valencia; On-site; EUR 17,000 - 22,000; Full time

Job summary

Apple Retail in Valencia is seeking a skilled specialist to support Apple products and Genius Bar repairs, delivering an only-at-Apple experience to customers. You will troubleshoot hardware and software, educate clients on buying options, and mentor teammates while upholding Apple’s standards of inclusion and service excellence.

This full-time role requires flexibility for evenings and weekends in-store. Join a fast-paced environment where collaboration with store leaders and cross-team

Qualifications

• Extensive knowledge of Apple products, services, and repair processes.
• Ability to troubleshoot hardware and software with care.
• Explain product recommendations and educate on purchasing options.
• Mentor and support Genius Bar team members.

Responsibilities

• Maintain up-to-date knowledge of Apple products, services, and Genius Bar repair processes.
• Assist customers with Apple product or software issues empathetically using Apple tools.
• Troubleshoot and repair Apple hardware and software service issues.
• Provide excellent service by understanding needs and offering recommendations.
• Collaborate with leaders to identify recurring issues and relay feedback to Apple.
• Explain root causes to the team using hardware/software knowledge.
• Mentor and support Genius Bar team members.
• Assist leadership with timely customer escalations.
• Support customer-facing activities on or off the sales floor.
• Foster an inclusive environment and curiosity to learn.
• Demonstrate Apple's inclusion and diversity values daily.

Skills

Apple product expertise

Troubleshooting

Customer service

Interpersonal skills

Action driven

Fast pace

Communication

Team collaboration

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.

Serve as a Mentor, resource, and positive role model for Genius Bar team members.

Support leadership in providing timely resolution to customer escalations.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services, including repairing devices.
• Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
• Navigate customer service issues with care and strong interpersonal skills.
• Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
• Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
• Communicate effectively and tailor your communication style to different audiences.
• Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
• Support and educate the broader team by sharing knowledge, experiences, and insights.
• Frequently handle, lift, and move merchandise safely.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.
• Be proficient in the local language, both written and spoken (sign language supported).