Genius Bar Technician & Mentor

Apple, Inc.; Zaragoza; On-site; EUR 24,000 - 32,000; Full time

Job summary

Apple Retail in Zaragoza is seeking an experienced Genius Bar Specialist to support repairs and deliver the friendly, only-at-Apple service customers expect. You will troubleshoot hardware and software issues, educate customers, and work with store leadership to resolve escalations promptly.

You will mentor teammates, handle multiple repairs, and contribute to an inclusive environment by respecting differences and sharing knowledge. Fluency in the local language is required.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.
• Be proficient in the local language, both written and spoken (sign language supported).

Responsibilities

• Support repairs and repairs processes for Apple hardware and software.
• Provide excellent service to customers by understanding needs and offering recommendations.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple products.
• Mentor and support team members and share knowledge to improve store performance.
• Assist leadership with timely resolution of customer escalations.

Skills

Product knowledge

Troubleshooting

Customer service

Mentoring

Job description

Apple Retail in Zaragoza is seeking an experienced Genius Bar Specialist to support repairs and deliver the friendly, only-at-Apple service customers expect. You will troubleshoot hardware and software issues, educate customers, and work with store leadership to resolve escalations promptly.

You will mentor teammates, handle multiple repairs, and contribute to an inclusive environment by respecting differences and sharing knowledge. Fluency in the local language is required.