Repair Technician – Hardware & Software Expert

Apple, Inc.; Valencia; On-site; EUR 17,000 - 22,000; Full time

Job summary

Apple Retail in Valencia is seeking a skilled specialist to support Apple products and Genius Bar repairs, delivering an only-at-Apple experience to customers. You will troubleshoot hardware and software, educate clients on buying options, and mentor teammates while upholding Apple’s standards of inclusion and service excellence.

This full-time role requires flexibility for evenings and weekends in-store. Join a fast-paced environment where collaboration with store leaders and cross-team

Qualifications

• Extensive knowledge of Apple products, services, and repair processes.
• Ability to troubleshoot hardware and software with care.
• Explain product recommendations and educate on purchasing options.
• Mentor and support Genius Bar team members.

Responsibilities

• Maintain up-to-date knowledge of Apple products, services, and Genius Bar repair processes.
• Assist customers with Apple product or software issues empathetically using Apple tools.
• Troubleshoot and repair Apple hardware and software service issues.
• Provide excellent service by understanding needs and offering recommendations.
• Collaborate with leaders to identify recurring issues and relay feedback to Apple.
• Explain root causes to the team using hardware/software knowledge.
• Mentor and support Genius Bar team members.
• Assist leadership with timely customer escalations.
• Support customer-facing activities on or off the sales floor.
• Foster an inclusive environment and curiosity to learn.
• Demonstrate Apple's inclusion and diversity values daily.

Skills

Apple product expertise

Troubleshooting

Customer service

Interpersonal skills

Action driven

Fast pace

Communication

Team collaboration

Job description

Apple Retail in Valencia is seeking a skilled specialist to support Apple products and Genius Bar repairs, delivering an only-at-Apple experience to customers. You will troubleshoot hardware and software, educate clients on buying options, and mentor teammates while upholding Apple’s standards of inclusion and service excellence.

This full-time role requires flexibility for evenings and weekends in-store. Join a fast-paced environment where collaboration with store leaders and cross-team