Apple Técnico en reparaciones

Apple, Inc.; Valladolid; On-site; EUR 26,000 - 38,000; Full time

Job summary

Apple Retail in Valladolid seeks a customer-focused professional to leverage extensive knowledge of Apple products and repair processes, delivering high-quality Genius Bar service. You will assist customers with hardware and software issues, provide informed recommendations, and collaborate with store leaders to improve service quality.

The role emphasizes empathy, teaching others, and contributing to an inclusive environment while supporting team goals and store operations.

Qualifications

• You should be available to work a schedule based on business needs including nights, weekends, and holidays.
• Retail or sales experience is preferred.
• You must visually inspect hardware and safely conduct repairs.
• You should troubleshoot hardware and software issues in a customer service environment.
• You must be proficient in the local language (spoken and written).

Responsibilities

• Provide extensive knowledge of Apple products and repair processes to support efficient repairs.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Offer product and service recommendations and educate customers on relevant purchasing options.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Serve as a mentor and role model for Genius Bar team members and assist with escalations.
• Support leadership and perform other tasks including customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical repair

Customer service

Problem solving

Communication skills

Team player

Interpersonal skills

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.

Serve as a Mentor, resource, and positive role model for Genius Bar team members.

Support leadership in providing timely resolution to customer escalations.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services, including repairing devices.
• Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
• Navigate customer service issues with care and strong interpersonal skills.
• Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
• Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
• Communicate effectively and tailor your communication style to different audiences.
• Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
• Support and educate the broader team by sharing knowledge, experiences, and insights.
• Frequently handle, lift, and move merchandise safely.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.
• Be proficient in the local language, both written and spoken (sign language supported).