Senior Repair Specialist & Customer Experience Mentor

Apple, Inc.; Valladolid; On-site; EUR 17,000 - 28,000; Full time

Job summary

Apple Retail in Valladolid seeks a knowledgeable team member to support repairs and customer service at the Genius Bar. You will troubleshoot and diagnose issues, guiding customers through solutions and educating them on products and services. You will mentor peers and contribute to a supportive, inclusive store culture.

The role emphasizes hands-on repair work, strong communication, and collaboration with store leadership to resolve escalations and improve service quality.

Qualifications

• Experience in retail or sales setting.
• Ability to visually inspect hardware and safely conduct repairs.
• Experience troubleshooting hardware and software in customer service.
• Proficiency in local language (spoken and written).

Responsibilities

• Provide expert knowledge to support repairs and repairs processes.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Deliver excellent service by understanding customer needs and offering product recommendations.
• Mentor Genius Bar team members and share knowledge.
• Support leadership with timely resolutions to escalations and feedback to Apple.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Customer service

Team collaboration

Communication

Mentoring

Adaptability

Physical handling

Job description

Apple Retail in Valladolid seeks a knowledgeable team member to support repairs and customer service at the Genius Bar. You will troubleshoot and diagnose issues, guiding customers through solutions and educating them on products and services. You will mentor peers and contribute to a supportive, inclusive store culture.

The role emphasizes hands-on repair work, strong communication, and collaboration with store leadership to resolve escalations and improve service quality.