Technician Customer Support IT

TGW Group; Sant Just Desvern; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Private health insurance

Gym membership

Hybrid working options

Job summary

TGW Logistics Group is seeking a Customer Support IT Technician in Spain to ensure smooth operation of warehouse automation systems. You will provide remote and on-site technical support, resolve incidents, and help maximize system performance and availability.

The role requires a solid IT background, experience with SQL/Oracle, and familiarity with .NET technologies, Windows OS, and Agile practices. Occasional travel to client sites is expected.

Qualifications

• 3 years bachelor’s degree in IT science or equivalent.
• Solid knowledge of SQL and Oracle databases.
• Experience with Windows operating systems (Windows Server).
• Programming in C# and/or Java; familiar with .NET stack and GUI tech (WPF/WCF).
• Knowledge of SCRUM and Agile practices.
• Experience with Jira or DevOps tooling (TFS).
• Willingness to travel up to 30% and provide remote/on-site support.

Responsibilities

• Provide first/second level IT support for warehouse automation systems.
• Diagnose, troubleshoot, and resolve technical incidents.
• Create and maintain system documentation and processes.
• Travel to customer sites up to 30% and support deployments.

Skills

SQL

Oracle

Windows OS

C# / Java

Jira

TFS

Entity Framework

WPF / WCF

Multithreading

SCRUM

Education

Bachelor’s degree in IT science or equivalent

Tools

Jira

TFS

Job description

The following content displays a map of the jobs location - Sant Just Desvern (Barcelona)

Permanent Contract with health insurance covered by the company and the possibility to choose among a range of others benefits.

Working Hours:

Full Time - Rotative

Location:

Sant Just Desvern (Barcelona)

Closing Date:

31/12/2026

Job Category:

#08 Customer Care / Services

Business Unit:

Department:

LTS - Remote Services

WHAT YOU’LL RECEIVE

• A positive and collaborative work environment where people genuinely enjoy working together.
• Stability and growth opportunities within a leading international company.
• Work-life balance with flexible working hours and hybrid working options.
• Trust and autonomy to take ownership and make a real impact.
• Continuous development through a personalized training plan and access to a wide range of trainings.
• The opportunity to work with innovative technologies on international projects.
• A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.

Job Introduction

TGW Logistics Group is a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.

We are currently looking for a Customer Support IT Technician to join our team in Spain.

As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.

WHAT YOU’LL BE HANDLING

• Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
• Take the responsibility for customer issues and manage them through to resolution
• Investigate, diagnose, locate, and find solutions to resolve the issues
• Availability to work 24/7 in rotating morning/evening/night shifts
• Follow the standard procedures for the correct escalation to other teams
• Generation of system documentation
• Maintaining documentation up to date
• Making modifications to existing installations
• Willing to travel to customers as required (up to 30% of time)

WHAT YOU’LL NEED

Education and soft-skills requirements:

• Commitment to continuous learning about new TGW products and solutions
• Ability to understand customer needs
• Self-sufficient, proactive, and persistent
• Strong IT background: 3 years bachelor’s degree in IT science or equivalent
• Driving license

Technical competences:

• Solid knowledge and demonstrable experience in SQL
• Relational database: ORACLE
• Operating systems: Microsoft Windows / Windows Server

Preferred Skills

• Customer or end-user support experience
• Experience in development of software for logistics or production/process automation
• Task management tools: Jira and devOps (TFS) from Microsoft
• Programming languages: C# and/or Java
• SOLID, OOP, Agile methodology (SCRUM)
• Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading