Technician Customer Support IT (M/F/D)*

TGW Ibérica; Sant Just Desvern; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Private health insurance

Gym membership

Hybrid working options

Flexible hours

Job summary

TGW Ibérica is seeking a Customer Support IT Technician to join our team in Spain. You will ensure smooth operation of warehouse automation systems, providing remote and on-site technical support, resolving incidents, and maintaining high system availability.

Responsibilities include issue processing, diagnosis, and documentation, with up to 30% travel to customer sites. Strong IT background, SQL, and programming knowledge (C#, Java) are required, plus Spanish and English language skills.

Qualifications

• Languages: Spanish (high) and English (medium).
• Solid IT background with a bachelor’s degree in IT science or equivalent.
• Willingness to travel up to 30% of time.
• Experience with relational databases (Oracle).
• Knowledge of SQL and programming languages (C#, Java).
• Experience with DevOps tools like Jira/TFS is a plus.

Responsibilities

• Handle first and second level support issue reception, processing, and documentation.
• Own customer issues and drive resolution.
• Investigate, diagnose, locate, and implement solutions.
• Participate in 24/7 rotating shifts (morning/evening/night).
• Escalate using standard procedures to other teams.
• Create and maintain system documentation.

Skills

Spanish (high)

English (medium)

SQL

C#

Java

SCRUM

Education

Bachelor’s degree in IT science or equivalent

Tools

SQL Developer

Microsoft Office

Oracle

WPF

WCF

Entity Framework

Unity

Multithreading

Job description

TGW Logistics Group is a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.We are currently looking for a Customer Support IT Technician to join our team in Spain.As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.

What you'll be handling:

• Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
• Take the responsibility for customer issues and manage them through to resolution
• Investigate, diagnose, locate, and find solutions to resolve the issues
• Availability to work 24/7 in rotating morning/evening/night shifts
• Follow the standard procedures for the correct escalation to other teams
• Generation of system documentation
• Maintaining documentation up to date
• Making modifications to existing installations
• Willing to travel to customers as required (up to 30% of time)

What you'll need:

Education and soft-skills requirements:

• Languages: Spanish (high), English (medium)
• Good communication skills
• Commitment to continuous learning about new TGW products and solutions
• Ability to understand customer needs
• Self-sufficient, proactive, and persistent
• Commercial awareness
• Strong IT background: 3 years bachelor’s degree in IT science or equivalent
• Driving license

Technical competences:

• Solid knowledge and demonstrable experience in SQL
• Relational database: ORACLE
• Operating systems: Microsoft Windows / Windows Server
• Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)

Preferred Skills

• Customer or end-user support experience
• Experience in development of software for logistics or production/process automation
• Task management tools: Jira and devOps (TFS) from Microsoft
• Programming languages: C# and/or Java
• SOLID, OOP, Agile methodology (SCRUM)
• Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

What you'll receive:

• A positive and collaborative work environment where people genuinely enjoy working together.
• Stability and growth opportunities within a leading international company.
• Work-life balance with flexible working hours and hybrid working options.
• Trust and autonomy to take ownership and make a real impact.
• Continuous development through a personalized training plan and access to a wide range of trainings.
• The opportunity to work with innovative technologies on international projects.
• A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.

TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.