Senior Specialist, Implementation Engineer - Spain

Checkout.com; Barcelona; Presencial; EUR 36.000 - 48.000; A tiempo parcial

Descripción de la vacante

Checkout.com is hiring a Technical Support specialist to guide merchants through implementing our payment processing technology. You will answer integration questions, troubleshoot issues, and coordinate with Sales, Accounts and Product teams to ensure successful go-lives and post-launch support.

The role requires strong API/rest/logs understanding, coding skills in Java/JavaScript/PHP/Python/Go/C#, and fluency in Spanish and English.

Formación

• Experience providing technical support in a Tech/FinTech company.
• Payments experience is advantageous.
• Understanding of API, REST, webhooks and logs is required.
• Strong coding skills in Java, JavaScript, PHP, Python, Go or C#.
• Experience with Node.js, React is a plus.
• Knowledge in iOS/Android is a plus.
• Excellent communication skills and ability to build relationships.
• Ability to work in a customer-focused and target-driven environment.
• Fluency in Spanish and English; other languages are a plus.

Responsabilidades

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
• Answer all merchants’ integration questions, including configuration, debugging, documentation, testing, go-live and post-live support.
• Manage incidents related to integration including investigation, troubleshooting, escalation and reporting.
• Collaborate with internal teams to resolve issues during trials, integrations or post-implementation support.
• Interact with Product teams to pinpoint improvement ideas and provide customer-focused recommendations.
• Multitask across multiple projects and integrations.
• Maintain/update existing libraries/plugins used in integrations.

Conocimientos

Tech support

Payments experience

API REST

Webhooks

Logging

Java

JavaScript

PHP

Python

Go

C#

Node.js

React

iOS/Android

Communication

Customer-focused

Spanish

English

Descripción del empleo

How you'll make an impact

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology

• Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support

• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support

• Interact with the Product teams to pinpoint improvement ideas

• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions

• Ability to multitask with multiple projects and integrations of customers

• Maintain/update existing libraries/plugins used in integrations

Qualifications

• Technical support experience in a Tech/FinTech company

• Have payments experience would be advantageous

• Understanding of API, REST, webhooks and logs is required

• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#

• Experience with Node.js, React is a plus

• Knowledge in iOS/Android is a plus

• Excellent communication skills, ability to build and maintain strong relationships

• Ability to work in a customer-focused and target-driven environment

• Fluency in Spanish and English. Any other languages are a plus