Customer Success Manager - Centric Shoppingfeed

Centric Software; Valencia; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Centric Software is seeking a Customer Success Manager for Centric Shoppingfeed located in Alicante, Spain, involving three days a week in the office. The role emphasizes building relationships with merchants to optimize their use of the Shoppingfeed platform, ensuring a high level of customer satisfaction.

Ideal candidates will have an educational background in Marketing or Communication, with fluency in Spanish and English being essential. Bonus language skills in Portuguese, Italian, or French are also valued.

Formación

• Educational background related to Marketing, eCommerce, Languages, Communication, or Technology is highly valued.
• Proficiency in Microsoft Office tools required.
• Spanish and English fluency is required.

Responsabilidades

• Provide functional and technical assistance to merchants via phone and ticketing system.
• Ensure merchants are aware of all features offered by the solution.
• Build and maintain long-term relationships based on trust.

Conocimientos

Customer relationship management

Technical support

Communication skills

Proficiency in Microsoft Office

Proficient in Slack and Zendesk

Fluent in Spanish

Fluent in English

Educación

Background in Marketing, eCommerce, Communication, or Technology

Herramientas

Slack

Zendesk

Planhat

HubSpot

Descripción del empleo

Customer Success Manager - Centric Shoppingfeed

Location: Alicante, Spain (3 days / week in office)

Solution Focus: Shoppingfeed

Region: Southern Europe

At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and digital marketing platforms across Europe and the United States. Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, or AliExpress through our integration and optimization software. We also help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, or Criteo.

The “Customer Success” team was created to build customer loyalty throughout their experience with our platform, interacting closely with the Product, Support, Sales, and Marketing divisions.

Job Responsibilities

• Provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform.
• Ensure merchants and brands are fully aware of and able to use all the features offered by the solution.
• Respond to customer questions and issues while ensuring a high level of customer satisfaction.
• Act as a liaison with the technical support team when merchant issues go beyond functional support.
• Build and maintain long-term relationships based on trust while advising merchants from a strategic perspective.
• Help customers optimize their revenue according to their needs, business sector, and market opportunities.
• Represent the voice of the customer internally to help improve and develop the platform.
• Maintain a very low churn rate and increase revenue within the assigned customer portfolio.

Required Skills

• Educational background related to Marketing, eCommerce, Languages, Communication, or Technology is highly valued.
• Proficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc.
• Spanish: Required for communication with Spanish clients.
• English: Required for internal communication with Centric Shoppingfeed teams in France and global Centric Software teams.

Bonus Language Skills

• Portuguese: highly valuable for communication with Portuguese clients.
• Italian: valuable for communication with Italian clients.
• French: valuable for internal communication with Centric Shoppingfeed French teams.

Profile

Experience in eCommerce and familiarity with the marketplace and digital marketing ecosystem are highly desirable. We are looking for someone who enjoys challenges and teamwork, with excellent interpersonal skills. The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously.

A good sense of basic mathematical logic and an interest in the technical side of software are essential to quickly adapt to the platform.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.