Technical support Specialist

Envista; España; On-site; EUR 30,000 - 42,000; Full time

Job summary

Envista is seeking a Technical Support Specialist to assist customers across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. You will help resolve issues and ensure high customer satisfaction.

You will troubleshoot CAD/CAM software, planning and navigation systems, scanners and printers, and support surgical workflows. 2+ years in dental CAD/CAM and strong IT skills are required, with fluent Spanish and English.

Qualifications

• Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
• Previous Customer Service or Technical Support experience in the dental industry.
• Advanced IT and computer skills, including CAD/CAM and navigation systems.
• Experience with Dynamics or other CRM/ticketing systems.
• Knowledge of SAP.
• Strong customer orientation, problem-solving and communication skills.
• Ability to understand and communicate technical and clinical information.
• Fluent/native local language and working knowledge of English.
• Strong teamwork and organisational skills.

Responsibilities

• Provide technical support by phone, email and remote tools to clinical and laboratory customers.
• Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
• Support customers with surgical planning, scanning and prosthetic design workflows.
• Manage software installations, updates and remote technical assistance.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the creation of tutorials and technical procedures.

Skills

Customer service

Problem solving

Communication

Teamwork

Spanish (native)

English proficiency

Technical troubleshooting

Tools

Dental CAD/CAM software

exocad

3Shape

Dynamics CRM

SAP

Job description

Job Description

Your purpose: The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction.

Your accountabilities

Provide technical support by phone, email and remote tools to clinical and laboratory customers. Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers. Support customers with surgical planning, scanning and prosthetic design workflows. Manage software installations, updates and remote technical assistance. Collaborate with internal teams to resolve customer issues effectively. Support the creation of tutorials and technical procedures.

Job Requirements

• Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
• Previous Customer Service or Technical Support experience in the dental industry.
• Advanced IT and computer skills, including CAD/CAM and navigation systems.
• Experience with Dynamics or other CRM/ticketing systems.
• Knowledge of SAP.
• Strong customer orientation, problem-solving and communication skills.
• Ability to understand and communicate technical and clinical information.
• Fluent/native local language and working knowledge of English.
• Strong teamwork and organisational skills.

Operating Company

Nobel Biocare Envista and its family of companies ( Envista ) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista 's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Originally posted on Himalayas