Technical support Specialist

Nobel Biocare; Madrid; On-site; EUR 28,000 - 38,000; Full time

Job summary

Nobel Biocare in Madrid is seeking a Technical Support Specialist to assist dental CAD/CAM customers and internal teams with software, planning and navigation systems across our Digital Dentistry portfolio.

You will troubleshoot issues by phone, email and remote tools, support surgical planning workflows and manage software updates while collaborating with cross-functional teams to deliver high-quality service.

Qualifications

• Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
• Previous Customer Service or Technical Support experience in the dental industry.
• Advanced IT and computer skills, including CAD/CAM and navigation systems.
• Experience with Dynamics or other CRM/ticketing systems.
• Knowledge of SAP.
• Strong customer orientation, problem-solving and communication skills.
• Ability to understand and communicate technical and clinical information.
• Fluent/native local language and working knowledge of English.
• Strong teamwork and organisational skills.

Responsibilities

• Provide technical support by phone, email and remote tools to clinical and laboratory customers.
• Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
• Support customers with surgical planning, scanning and prosthetic design workflows.
• Manage software installations, updates and remote technical assistance.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the creation of tutorials and technical procedures.

Skills

Dental CAD/CAM

3Shape

exocad

Dental planning software

CRM / ticketing systems

SAP

Customer service

English language

Job description

Your purpose:

The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction.

Your Accountabilities

• Provide technical support by phone, email and remote tools to clinical and laboratory customers.
• Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
• Support customers with surgical planning, scanning and prosthetic design workflows.
• Manage software installations, updates and remote technical assistance.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the creation of tutorials and technical procedures.

Job Requirements

• Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
• Previous Customer Service or Technical Support experience in the dental industry.
• Advanced IT and computer skills, including CAD/CAM and navigation systems.
• Experience with Dynamics or other CRM/ticketing systems.
• Knowledge of SAP.
• Strong customer orientation, problem-solving and communication skills.
• Ability to understand and communicate technical and clinical information.
• Fluent/native local language and working knowledge of English.
• Strong teamwork and organisational skills.

Operating company:Nobel Biocare