Digital Technical Specialist Spanish - Work Remotely based in Spain

Envista Holdings Corporation; Madrid; Remote; EUR 38,000 - 52,000; Full time

Job summary

Ormco, part of Envista, is seeking a Digital Technical Specialist to support dental professionals across Spain remotely. You will onboard doctors, provide remote technical support for SPARK, IOS, ODB, Insignia, Memotain and future products, and train users in digital workflows.

Ideal candidates hold a dental technician or hygienist qualification, with hands-on experience in intra-oral scanners, CAD/CAM, 3D printing and digital design.

Qualifications

• Dental diploma or higher in dental tech/orthodontics preferred.
• Experience with digital workflows and manufacturing processes in dental/orthodontics.
• Familiarity with IOS scanners, CAD/CAM, 3D printing and digital dentistry.

Responsibilities

• Provide remote onboarding and technical support for SPARK and other products.
• Diagnose and resolve complex technical issues to ensure customer satisfaction.
• Schedule technical follow-ups with doctors and document interactions in CRM.
• Provide training and remote assistance; visit customers onsite when required.

Skills

Spanish native

Fluent English

Organizational skills

Customer-focused

Proactive

Education

Dental Technician or Dental Hygienist diploma

Tools

Intra-Oral Scanners

CAD/CAM systems

3D printing

Remote support tools

Job description

## Digital Technical Specialist Spanish - Work Remotely based in SpainApplylocations: Spain, Community of Madrid, Madrid: Spain, Ciudad Real, Ciudad Real: Spain, Salamanca, Salamanca: Spain, Palencia, Palencia: Spain, León, Leóntime type: Full timeposted on: Posted 28 Days Agojob requisition id: R5026598**Job Description:**Reporting to the Digital Technical Sr. Manager, the Digital Technical Specialist role within our Dental Digital department will be a remote position from Spain. The role focuses on providing excellent operational and technical support to Dental professionals within Spain and EMEA. With an emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for the initial doctor Onboarding, the technical support of digital orthodontic cases, as well as providing remote support with the installation, and training.**Primary duties:*** Provide remote in-depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, ODB, Insignia, Memotain and future products in the Ormco portfolio.* Diagnose and resolve complex technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.* Scheduling technical follow up with doctors.* Support customers by phone, email and/or remote support. In some cases, may be required to visit the customer onsite.* Accurately document customer interactions, issues, and resolutions in our CRM ticketing system, and provide regular reports to the Team Manager on recurring or critical problems.* Perform remotely Onboarding for new/current doctors.* Assisting the field teams in case of peaks/necessity.* Foster positive customer relationships by delivering exceptional customer service, building trust, and ensuring customer loyalty.* Collects/reports product improvements or ideas to the Product team.* Maintain internal knowledge through articles, SOPs, and templates.* Understands and support the company's policies and procedures to provide proper and effective support to our customers.#LI-EU1**Job Requirements:*** Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry.* Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.* Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.* Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.* Excellent organizational skills.* Proactive, self-sufficient, with a strong team-oriented mindset.* Enthusiastic, logical, and creative thinker.* Native Spanish language skills and fluent English language skills required. Any other European language would be a plus.****Operating Company:****OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.