Dental CAD/CAM Tech Support Specialist

Envista; España; On-site; EUR 30,000 - 42,000; Full time

Job summary

Envista is seeking a Technical Support Specialist to assist customers across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. You will help resolve issues and ensure high customer satisfaction.

You will troubleshoot CAD/CAM software, planning and navigation systems, scanners and printers, and support surgical workflows. 2+ years in dental CAD/CAM and strong IT skills are required, with fluent Spanish and English.

Qualifications

• Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
• Previous Customer Service or Technical Support experience in the dental industry.
• Advanced IT and computer skills, including CAD/CAM and navigation systems.
• Experience with Dynamics or other CRM/ticketing systems.
• Knowledge of SAP.
• Strong customer orientation, problem-solving and communication skills.
• Ability to understand and communicate technical and clinical information.
• Fluent/native local language and working knowledge of English.
• Strong teamwork and organisational skills.

Responsibilities

• Provide technical support by phone, email and remote tools to clinical and laboratory customers.
• Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
• Support customers with surgical planning, scanning and prosthetic design workflows.
• Manage software installations, updates and remote technical assistance.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the creation of tutorials and technical procedures.

Skills

Customer service

Problem solving

Communication

Teamwork

Spanish (native)

English proficiency

Technical troubleshooting

Tools

Dental CAD/CAM software

exocad

3Shape

Dynamics CRM

SAP

Job description

Envista is seeking a Technical Support Specialist to assist customers across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. You will help resolve issues and ensure high customer satisfaction.

You will troubleshoot CAD/CAM software, planning and navigation systems, scanners and printers, and support surgical workflows. 2+ years in dental CAD/CAM and strong IT skills are required, with fluent Spanish and English.