Dental CAD/CAM Tech Support Specialist

Envista; Comunidad de Madrid; On-site; EUR 32,000 - 52,000; Full time

Job summary

Envista is seeking a Technical Support Specialist in Madrid to provide expert support across our Digital Dentistry portfolio, including Procera, exocad, X-Guide, and related systems. You will troubleshoot software, planning workflows, and scanners, while assisting clinics and labs by phone, email, and remote access.

Ideal candidates have 2+ years in dental CAD/CAM support, strong IT skills, CRM experience, and excellent communication in English and local language.

Qualifications

• Minimum 2 years of experience with dental CAD/CAM software (3Shape, exocad) or dental planning tools.
• Strong customer orientation and communication skills in English; native/local language fluency.
• Experience with CRM/ticketing systems and ERP integrations (Dynamics, SAP).

Responsibilities

• Provide technical support by phone, email, and remote tools to clinical and laboratory customers.
• Troubleshoot CAD/CAM software, planning systems, scanners and printers.
• Collaborate with internal teams and create tutorials/ procedures.
• Assist with software installations and remote diagnostics.

Skills

Customer focus

Technical communication

Problem solving

Teamwork

Tools

Dynamics CRM

SAP

Job description

Envista is seeking a Technical Support Specialist in Madrid to provide expert support across our Digital Dentistry portfolio, including Procera, exocad, X-Guide, and related systems. You will troubleshoot software, planning workflows, and scanners, while assisting clinics and labs by phone, email, and remote access.

Ideal candidates have 2+ years in dental CAD/CAM support, strong IT skills, CRM experience, and excellent communication in English and local language.