Dental CAD/CAM Support Specialist

envista; Madrid; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Envista is seeking a Technical Support Specialist to provide technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers.

You will troubleshoot issues with dental CAD/CAM software, planning and navigation systems, scanners and printers, support surgical planning workflows, manage software installations, and collaborate with internal teams to resolve issues.

Qualifikationen

• Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
• Previous Customer Service or Technical Support experience in the dental industry.
• Advanced IT and computer skills, including CAD/CAM and navigation systems.
• Experience with Dynamics or other CRM/ticketing systems.
• Knowledge of SAP.
• Strong customer orientation, problem-solving and communication skills.
• Ability to understand and communicate technical and clinical information.
• Fluent/native local language and working knowledge of English.
• Strong teamwork and organisational skills.

Aufgaben

• Provide technical support by phone, email and remote tools to clinical and laboratory customers.
• Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
• Support customers with surgical planning, scanning and prosthetic design workflows.
• Manage software installations, updates and remote technical assistance.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the creation of tutorials and technical procedures.

Kenntnisse

Customer orientation

Problem solving

Communication skills

Teamwork

Organizational skills

English ability

Spanish language

Tools

3Shape

exocad

DTX Clinic

DTX Implant

Dynamics CRM

SAP

Jobbeschreibung

Envista is seeking a Technical Support Specialist to provide technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers.

You will troubleshoot issues with dental CAD/CAM software, planning and navigation systems, scanners and printers, support surgical planning workflows, manage software installations, and collaborate with internal teams to resolve issues.