Technical support Specialist

Envista; Comunidad de Madrid; On-site; EUR 32,000 - 52,000; Full time

Job summary

Envista is seeking a Technical Support Specialist in Madrid to provide expert support across our Digital Dentistry portfolio, including Procera, exocad, X-Guide, and related systems. You will troubleshoot software, planning workflows, and scanners, while assisting clinics and labs by phone, email, and remote access.

Ideal candidates have 2+ years in dental CAD/CAM support, strong IT skills, CRM experience, and excellent communication in English and local language.

Qualifications

• Minimum 2 years of experience with dental CAD/CAM software (3Shape, exocad) or dental planning tools.
• Strong customer orientation and communication skills in English; native/local language fluency.
• Experience with CRM/ticketing systems and ERP integrations (Dynamics, SAP).

Responsibilities

• Provide technical support by phone, email, and remote tools to clinical and laboratory customers.
• Troubleshoot CAD/CAM software, planning systems, scanners and printers.
• Collaborate with internal teams and create tutorials/ procedures.
• Assist with software installations and remote diagnostics.

Skills

Customer focus

Technical communication

Problem solving

Teamwork

Tools

Dynamics CRM

SAP

Job description

Spain, Community of Madrid, MadridR5027708SpainSalesJob descriptionYour purpose: The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction.Your accountabilities:Provide technical support by phone, email and remote tools to clinical and laboratory customers.Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.Support customers with surgical planning, scanning and prosthetic design workflows.Manage software installations, updates and remote technical assistance.Collaborate with internal teams to resolve customer issues effectively.Support the creation of tutorials and technical procedures.Job requirementsMinimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.Previous Customer Service or Technical Support experience in the dental industry.Advanced IT and computer skills, including CAD/CAM and navigation systems.Experience with Dynamics or other CRM/ticketing systems.Knowledge of SAP.Strong customer orientation, problem-solving and communication skills.Ability to understand and communicate technical and clinical information.Fluent/native local language and working knowledge of English.Strong teamwork and organisational skills.Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.-Operating Company:Nobel BiocareEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreNobel BiocareOperating Company:Nobel BiocareLocation:Spain, Community of Madrid, MadridDate Posted:October 25 , 2026Req Number:R5027708BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.