Albanian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Md; Gijón; Remote; EUR 20.000 - 32.000; Vollzeit

Benefits dieser Stelle

Fully remote role

Training programs

Career development

Zusammenfassung

Mercier Consultancy Md is seeking a dedicated Customer Support Specialist to join our fully remote team. This role serves a global customer base, requiring clear communication, problem solving, and a proactive approach to support across email, phone and chat.

The ideal candidate is experienced in customer service, fluent in Spanish, and comfortable working remotely with a reliable internet connection. The position offers training and career development opportunities, with a flexible remote work

Qualifikationen

• Experience in customer support with proven success.
• Excellent verbal and written Spanish communication.
• Empathy and active listening to understand customer needs.
• Proficiency with CRM, ticketing systems, and customer support tools.
• Ability to work independently in a remote setting.
• High school diploma or equivalent; college degree a plus.
• Stable internet connection and dedicated workspace required.

Aufgaben

• Respond to inquiries via email, phone, and chat promptly and professionally.
• Diagnose and resolve customer issues, from simple to complex.
• Provide clear product usage guidance and troubleshooting steps.
• Document interactions and resolutions in the CRM.
• Collaborate with other departments to escalate unresolved issues.
• Help maintain knowledge base and support documentation.
• Aim for high customer satisfaction and first-contact resolution.

Kenntnisse

Customer support experience

Spanish language

Remote work

Communication skills

Ausbildung

High school diploma or equivalent

Tools

CRM platforms

Ticketing systems

Jobbeschreibung

Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their global customer base. You will leverage your communication and problem‑solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward‑thinking company. If you are self‑motivated, organized, and passionate about helping others, we encourage you to apply for this role based remotely from Oviedo, Asturias, ES .

About the Role

Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their global customer base. You will leverage your communication and problem‑solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward‑thinking company. If you are self‑motivated, organized, and passionate about helping others, we encourage you to apply for this role based remotely from Oviedo, Asturias, ES .

Key Responsibilities

• Responding to customer inquiries via email, phone, and chat in a prompt, professional, and courteous manner.
• Diagnosing and resolving customer issues, ranging from simple inquiries to complex technical problems.
• Providing clear and concise instructions and guidance on product usage and troubleshooting steps.
• Accurately documenting all customer interactions, resolutions, and feedback in the CRM system.
• Collaborating with other departments to elevate unresolved issues and contribute to process improvements.
• Contributing to the development and maintenance of our knowledge base and support documentation.
• Striving to achieve high customer satisfaction scores and first-contact resolution rates.

Requirements

• Previous experience in a customer support or similar role, with demonstrated success.
• Excellent verbal and written communication skills in Spanish.
• Strong empathy and active listening skills to understand customer needs.
• Proficiency with customer support software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong problem‑solving aptitude and critical thinking skills.
• High school diploma or equivalent; a college degree is a plus.
• A stable internet connection and a dedicated, quiet workspace are mandatory.

Benefits

As a Customer Support Specialist , you will receive a competitive salary, comprehensive health benefits, and paid time off. Our client offers robust training programs and numerous opportunities for professional development and career advancement. Enjoy the flexibility and autonomy of a fully remote role while being part of a collaborative and supportive team. We believe in fostering a positive work environment that promotes work‑life balance. This position, though remote, allows you to be connected to our team based in Oviedo, Asturias, ES , and contribute significantly to our customer success initiatives.

Customer Support Specialist (Remote-First)

Our client is seeking a proactive and detail‑oriented Customer Support Specialist to join their fully remote team. This position is designed for individuals who excel at providing outstanding customer service and thrive in a virtual work environment, ideally based near Valladolid, Castile and León, ES . You will be instrumental in ensuring our customers receive prompt, accurate, and friendly support across various channels