Technical Support Advisor (Italian - speaking) On-site MI36

Concentrix CVG Servicios Informáticos, SL; La Coruña; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Full‑time 39h/week

Permanent contract

Multicultural environment

Work-life balance

Extensive product training

Career development opportunities

Job summary

Concentrix is seeking a Technical Support Advisor fluent in Italian to provide first-line technical assistance to a major software project. The role is on-site in La Coruña, with a full-time schedule of 09:00–18:00 and a permanent contract.

You will assist users with Office 365, cloud services, and Windows products, delivering patient, solution-focused support and maintaining high customer satisfaction as part of a multicultural team.

Qualifications

• Italian language is native and English is advanced.
• IT training or experience with Microsoft cloud products and Office suite.
• Ability to handle diverse customer situations with empathy and professionalism.
• Strong critical and logical thinking for effective problem solving.

Responsibilities

• Provide technical support to Italian-speaking customers for IT products and services.
• Assist users with issues related to Office 365, OneDrive, Outlook, SharePoint and Windows.
• Deliver excellent customer service and accurate troubleshooting steps.

Skills

Italian (native)

English (advanced)

Customer-oriented

Tools

Office 365

OneDrive

Outlook

SharePoint

Lync Server

Windows OS

Cloud technologies

Job description

Job Title: Technical Support Advisor (Italian - speaking) On-site MI36

Are you interested in starting or focusing your career in the technology and software area? We are looking for Technical Support Agents with Italian to provide technical assistance to a project with a world leading software development company.

Requirements

• Excellent interpersonal and communication skills in Italian (native) and English (advanced)
• Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)
• Ability to handle diverse customer situations, with empathy and professionalism.
• Critical and logical thinking for effective problem solving

What do we offer?

• Full time (39h/week), permanent contract, from Monday to Friday, 09.00 - 18.00
• Excellent work environment (multicultural)
• Good work-life balance
• Extensive training on the product, cutting-edge technologies and highly demanded in the market.
• Important possibilities for development and promotion within the company, nationally and internationally.

Location: La Coruña

Language Requirements: English, Italian (Required)

Time Type: Full time

Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's ... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.