Fashion Support Consultant (German - speaking) - On-site IN02

Talkpush; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time role

Competitive salary

Central location in Barcelona

Paid training

Career development

Language classes

Job summary

Concentrix is seeking a dedicated Fashion Support Consultant to join our Barcelona team. You will handle customer calls, emails, and chats, resolving inquiries while maintaining product knowledge for multiple clients.

The role offers a full-time schedule, a central Barcelona location, and comprehensive training along with career development opportunities and language classes.

Qualifications

• Bilingual in German with advanced English.
• Strong customer care skills.
• Ability to take ownership and progress calls to resolution.
• Good communication and adaptable.
• Familiar with Windows/MS Office or internet configuration is a plus.

Responsibilities

• Take incoming customer calls via phone, email, chat or other channels and resolve users’ requests.
• Log call details in the system and meet SLA targets.
• Maintain product and application knowledge for clients.
• Escalate issues following project processes and mentor guidance.
• Handle administrative duties as required.

Skills

German language

English language

Communication skills

IT knowledge

Tools

Windows

MS Office

Job description

Experience the power of a game - changing career

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role

As a Fashion Support Consultanton our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand andcomply withadministrative duties

Concentrix is a great match if you:

• Are proficient or bilingual in German with an advanced level of English
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution
• Haveexcellent communication skills and adaptability
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What’sin it for you

• Full-time39 hours/week, permanent contract: rotative Monday to Friday 9:00 to 18:00
• Salary 19,623 euros gross/year + up to 1,500 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the projectyou'llbe working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.