Technical Specialist: Expert Tech Support & Repair Guidance

Apple, Inc.; Murcia; On-site; EUR 21,000 - 27,000; Full time

Job summary

Apple Retail is looking for a Technical Specialist in Spain to provide technical support and troubleshooting for customers, while promoting Apple products and services on the sales floor. You will educate customers on repair options and help them get the most from their devices.

Develop knowledge of Apple products and repair processes, support customers with care, and collaborate with team leaders to resolve recurring issues, contributing to an inclusive, high-performance store environment.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Continuously learn about Apple products, services, and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks.
• Collaborate with team members to share knowledge and support customers.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Provide excellent service to Apple customers by understanding their needs and educating them on relevant products and services.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Apple products knowledge

Troubleshooting steps

Customer service

Teamwork

Learning mindset

Job description

Apple Retail is looking for a Technical Specialist in Spain to provide technical support and troubleshooting for customers, while promoting Apple products and services on the sales floor. You will educate customers on repair options and help them get the most from their devices.

Develop knowledge of Apple products and repair processes, support customers with care, and collaborate with team leaders to resolve recurring issues, contributing to an inclusive, high-performance store environment.