In-Store Tech Support & Repair Specialist

Apple, Inc.; Madrid; On-site; EUR 26,000 - 38,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide expert technical support, troubleshoot issues, and educate customers on Apple products and repair options. You will develop knowledge on Apple services, assist with repairs, and help teammates address recurring issues while fostering an inclusive environment.

In this role you will deliver empathetic service, guide customers through solutions, and collaborate with store leadership to ensure high-quality repairs and customer satisfaction.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.
• Proficiency in the local language, both written and spoken (sign language supported).

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Provide excellent service by understanding customer needs and educating them on purchase options and services.
• Perform other tasks including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Apple product knowledge

Teamwork

Discretion with confidential info

Curious and proactive learning

Job description

Apple Retail is seeking a Technical Specialist to provide expert technical support, troubleshoot issues, and educate customers on Apple products and repair options. You will develop knowledge on Apple services, assist with repairs, and help teammates address recurring issues while fostering an inclusive environment.

In this role you will deliver empathetic service, guide customers through solutions, and collaborate with store leadership to ensure high-quality repairs and customer satisfaction.