In-Store Tech Specialist & Repair Expert

Apple, Inc.; Valladolid; On-site; EUR 26,000 - 34,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide technical support and troubleshooting for customers while showcasing Apple products and services. You will educate customers on repair options and help them get the most out of their Apple devices.

Develop knowledge of Apple products and repair processes, diagnose issues, and work with team leaders to identify recurring problems and improve service quality, while delivering a welcoming and inclusive experience for all customers.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and public holidays in the retail store.
• Proficiency in local language, both written and spoken (sign language supported).

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and communicate feedback to Apple.
• Provide excellent service by understanding customer needs, offering product/service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and continually learning.

Job description

Apple Retail is seeking a Technical Specialist to provide technical support and troubleshooting for customers while showcasing Apple products and services. You will educate customers on repair options and help them get the most out of their Apple devices.

Develop knowledge of Apple products and repair processes, diagnose issues, and work with team leaders to identify recurring problems and improve service quality, while delivering a welcoming and inclusive experience for all customers.