Technical Specialist — In-Store Tech Support & Repairs

Apple, Inc.; Valencia; On-site; EUR 20,000 - 26,000; Full time

Job summary

Apple Retail in Valencia is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while generating excitement for Apple's products and services. You will deliver exceptional service and empower customers to get the most out of their devices.

You will also educate customers on repair options, contribute to high‑quality repairs, and work with team leaders to identify recurring issues, ensuring feedback reaches Apple.

Qualifications

• Experience with Apple products and services.
• Strong troubleshooting and customer-service skills.
• Able to work nights, weekends, and holidays as needed.
• Good interpersonal skills and teamwork.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers on repairs and service options.
• Assist with product recommendations and purchasing guidance.
• Collaborate with team leads to address recurring issues.

Skills

Apple product knowledge

Troubleshooting skills

Customer service

Team collaboration

Learning mindset

Job description

Apple Retail in Valencia is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while generating excitement for Apple's products and services. You will deliver exceptional service and empower customers to get the most out of their devices.

You will also educate customers on repair options, contribute to high‑quality repairs, and work with team leaders to identify recurring issues, ensuring feedback reaches Apple.