Technical Account Manager - Data Center Solutions & Growth

Supermicro; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

Supermicro is seeking a Technical Account Manager (TAM) to support post‑sales customers across EMEA, driving service solutions with partners and acting as the main technical and escalation contact. The role focuses on growing services, enabling partners, and ensuring high‑quality delivery of data center solutions.

Responsibilities include relationship management, technical support, onboarding, account growth, advocacy, performance monitoring, proactive communication, and collaboration with

Qualifications

• Degree in Computer Science, Engineering or equivalent experience.
• English required; additional languages welcome.
• Minimum 5 years in IT with partners and sales.
• Experience with IT enterprise infrastructure services and data center operations.
• Strong interpersonal, project management, collaboration, and communication skills.
• Willingness to travel for partner and customer engagements.

Responsibilities

• Relationship Management: Build and maintain strong, long‑term relationships with key stakeholders within assigned customer accounts.
• Act as the primary point of contact for all technical and service‑related inquiries.
• Technical Support & Troubleshooting: Provide expert‑level technical support to customers, troubleshooting issues and escalating complex problems as needed.
• Onboarding & Training: Assist with customer onboarding and training users on our product/service.
• Account Growth: Identify opportunities for account growth within existing customer base with Sales and other teams.
• Customer Advocacy: Voice of the customer, gather feedback for product development and internal teams.
• Performance Monitoring & Reporting: Track KPIs related to satisfaction, retention, and service delivery; prepare reports.
• Proactive Communication: Regular updates on product developments and best practices.
• Collaboration: Work with Sales, Engineering, Product, and Customer Success for seamless experience.
• Documentation: Contribute to knowledge bases and FAQs.

Skills

5+ years IT experience

English proficiency

Project management

Communication skills

Travel willingness

Education

Degree in Computer Science/Engineering or equivalent

Tools

Linux

Windows OS

Networking

Storage

Data Center Operations

Job description

Supermicro is seeking a Technical Account Manager (TAM) to support post‑sales customers across EMEA, driving service solutions with partners and acting as the main technical and escalation contact. The role focuses on growing services, enabling partners, and ensuring high‑quality delivery of data center solutions.

Responsibilities include relationship management, technical support, onboarding, account growth, advocacy, performance monitoring, proactive communication, and collaboration with