Team Leader (Danish and Chinese - speaking) - On site

CNX; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Salary 22.200 euros gross/year + up to

Central location in Barcelona

Bring-a-friend (referral) bonus

Full paid training

Career development programs

Job summary

Concentrix in Barcelona is seeking a Team Leader to manage a multilingual customer support team on-site. You will lead, coach, and develop staff, conduct performance reviews, and ensure high service standards while collaborating with project management to meet client goals.

The role emphasizes leadership, coaching, and the ability to drive improvements, with opportunities for reporting and training to strengthen team capabilities and customer satisfaction.

Qualifications

• Are proficient or bilingual in Danish and Chinise and are fluent in English
• More than 3 years of customer service team management experience in automotive industry
• Business knowledge and commercial awareness
• Have strong IT knowledge and high customer care knowledge
• Have strong communication skills and negotiation
• Have leadership and coaching skills
• Can implement and manage change

Responsibilities

• Lead, coach, and develop a team of customer support representatives
• Conduct regular performance reviews and develop improvement plans
• Ensure high standards of customer service and support
• Cooperate with PM to fulfill Client’s business account plan
• Monitor team performance against key performance indicators (KPIs)
• Deliver the performance review to team members
• Identify training needs and opportunities for team growth and organize training sessions
• Prepare reports on team performance, mission-critical incidents, and customer feedback

Skills

Danish

Chinise

English

Leadership

Coaching

Communication

Negotiation

Change management

IT knowledge

Customer service management

Job description

Job Title:

Team Leader (Danish and Chinese - speaking) - On site

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Team Leader (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Team Leader on our team, you will:

• Lead, coach, and develop a team of customer support representatives
• Conduct regular performance reviews and develop improvement plans
• Ensure high standards of customer service and support
• Cooperate with PM to fulfill Client’s business account plan
• Monitor team performance against key performance indicators (KPIs)
• Deliver the performance review to team members
• Identify training needs and opportunities for team growth and organize training sessions
• Prepare reports on team performance, mission-critical incidents, and customer feedback

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Danish and Chinise and are fluent in English
• More than 3 years of customer service team management experience in automotive industry
• Business knowledge and commercial awareness
• Have strong IT knowledge and high customer care knowledge
• Have strong communication skills and negotiation
• Have leadership and coaching skills
• Can implement and manage change

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
  Salary 22.200 euros gross/year + up to 2000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

_Concentrix is an equal opportunity employer_

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Time Type

Full time2026-10-19