Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Concentrix; Barcelona; On-site; EUR 22,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Central location in Barcelona

Bring-a-friend referral bonus

Career development programs

Job summary

Concentrix is seeking a on-site Customer Service Representative in Barcelona for Danish-speaking customers in the evolving electric automotive sector. You will handle inquiries via phone, email, and chat, ensuring timely resolution and adherence to SLAs.

The role requires Danish/English proficiency, 1 year of customer service experience, and familiarity with Windows/MS Office. Full training is provided, with a central Barcelona location and opportunities for referral bonuses and career

Qualifications

• Danish language proficiency and fluency in English are required.
• At least 1 year of working experience in Customer Service.
• Working knowledge of IT platforms, Windows/MS Office, and internet configuration.
• Ability to work in a customer service environment.
• Experience in the automotive industry is preferred.
• Experience with electric vehicles is a plus.

Responsibilities

• Handle incoming customer contacts via phone, email, chat, and alerts and resolve user requests.
• Log call details in call management systems and provide responses within SLA.
• Maintain product and application knowledge for customers.
• Adhere to contractual SLA and support team coverage.
• Assist other agents when needed and manage administrative duties.

Skills

Danish language

English language

Customer service experience

Windows

MS Office

Internet configuration

Tools

Windows OS

MS Office

Internet configuration

Job description

Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game‑changers who are powering the brands of the future in electric cars.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Understand and comply with administrative duties including holiday, sickness and overtime
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Danish and are fluent in English
• Have 1 year working experience in Customer Service
• Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have good disposition to work in a customer service environment
• Can take ownership and progress calls to resolution or to elevate call to resolution
• Experience in the automotive industry
• Have working experience with electric vehicles or possess your own

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00
• Salary 21 700 euros gross/year + up to 2000 euros gross/year in bonus
• Central location in Barcelona
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.