Supervisor (English- speaking) - Hybrid- High Tech Industry HS03

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 27,000 - 41,000; Full time

Benefits offered by this job

Hybrid work opportunities

Full training provided

Career development program

Private medical insurance

Meal vouchers

Job summary

Concentrix Spain is hiring a Supervisor (English-speaking) in Barcelona for a hybrid role in a high tech environment. You will lead a sales team, forecast performance, and drive client satisfaction.

The position offers a full-time 39-hour week, a base salary of 27,000€ gross annually plus up to 4,000€ in bonuses and a 10,000–12,000€ incentive plan, with private medical insurance and meal vouchers. Join a global tech and services leader with training, career development, and opportunities to

Qualifications

• Bilingual in English and Spanish preferred.
• 3+ years proven work experience in a sales role.
• Strong focus on customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history and ability to develop employees.
• Track record of maximizing revenue through best practices.
• Experience with Salesforce.com or other CRM platforms.

Responsibilities

• Lead the team to achieve specific business targets and meet performance goals.
• Provide accurate sales forecasting and keep CRM data up-to-date.
• Remove obstacles to support sales opportunities.
• Monitor call time, productivity, and conduct weekly coaching sessions.
• Analyze data and trends to develop strategic sales plays for markets.
• Stay updated on client services developments and market trends.
• Maintain communication with Sales Director and client to strengthen relationships.
• Collaborate on reporting and forecasting with client contacts.
• Align team to achieve operating, sales, and CPT targets.
• Coordinate incentives and partner with stakeholders to meet client expectations.

Skills

Bilingual English

Sales experience

Coaching

Customer experience

Operations

Strategy building

Salesforce CRM

Job description

Job Title: Supervisor (English‑speaking) - Hybrid- High Tech Industry HS03

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyse data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds Partner and build business relationships with all partners to ensure customer expectations are met

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are bilingual or proficient in English
• Have 3+ years proven work experience in a sales role
• Have a passion for customer experience and driving team results
• Have experience in operations and strategy building
• Have an excellent coaching history
• Have a record of developing and retaining great employees
• Have experience maximising revenue through best practices
• Have experience working with Salesforce.com or similar CRM
• Have experience finding solutions as a manager

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Friday from 09:00 - 18:00 - Salary 27.000 euros gross/year + up to 4.000 euros gross/year in bonus plus private medical insurance, ticket restaurant card 1.540 euros and Over achievement incentive 10k - 12 k
• Enjoy a fantastic Barcelona office location with hybrid work opportunities
• Full paid training about the company and the project you will be working on
• Career development program and specialised courses

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Equal Employment Opportunity Statement

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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