Team Leader (Danish and Chinese - speaking) - On site

Concentrix; Barcelona; On-site; EUR 22,000 - 24,000; Full time

Benefits offered by this job

Central location Barcelona

Referral bonus

Training provided

Career development

Job summary

Concentrix is seeking a Team Leader (On-site) in Barcelona, Spain to lead, coach, and develop a customer support team. You will conduct performance reviews, monitor KPIs, and drive service excellence in an automotive context.

Fluency in English, plus Danish and Chinese, and more than 3 years of team management experience are expected. This permanent, full-time role offers a 39-hour workweek, central Barcelona location, and a salary of 22,200 euros gross per year with up to 2,000 euros in bonus.

Qualifications

• Over 3 years of customer service team management experience in the automotive industry.
• Fluent in English with Danish and Chinese language skills.
• Strong IT knowledge and customer care experience.

Responsibilities

• Lead, coach, and develop a team of customer support representatives.
• Conduct regular performance reviews and create improvement plans.
• Ensure high standards of customer service and support.
• Monitor team performance against KPIs.
• Deliver performance reviews to team members.
• Identify training needs and organize sessions.
• Prepare reports on team performance, incidents, and feedback.

Skills

Team leadership

Coaching

Customer service management

Danish

Chinese

Fluent English

Automotive experience

IT knowledge

Communication

Negotiation

Leadership

Change management

Job description

Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Team Leader (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a Team Leader on our team, you will:- Lead, coach, and develop a team of customer support representatives- Conduct regular performance reviews and develop improvement plans- Ensure high standards of customer service and support- Cooperate with PM to fulfill Client’s business account plan- Monitor team performance against key performance indicators (KPIs)- Deliver the performance review to team members- Identify training needs and opportunities for team growth and organize training sessions- Prepare reports on team performance, mission-critical incidents, and customer feedbackYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:- Are proficient or bilingual in Danish and Chinise and are fluent in English- More than 3 years of customer service team management experience in automotive industry- Business knowledge and commercial awareness- Have strong IT knowledge and high customer care knowledge- Have strong communication skills and negotiation- Have leadership and coaching skills- Can implement and manage changeDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.What’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:- Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00Salary 22.200 euros gross/year + up to 2000 euros gross/year in bonus- Central location in Barcelona- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs and specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1765648