Supervisor (English- speaking) - Hybrid- High Tech Industry HS03

CNX; Barcelona; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Restaurant tickets

Over achievement incentive: 10k-12k

Job summary

Concentrix in Barcelona is seeking an English-speaking Supervisor to lead a high-performing sales team on-site with hybrid opportunities. You will drive targets, forecast sales, coach staff, and collaborate with clients to optimize outcomes.

The role requires 3+ years sales experience, bilingual English proficiency, and a track record in coaching and CRM leadership. Excellent growth, training, and career development programs are offered.

Qualifications

• 3+ years proven work experience in a sales role
• Passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent coaching history
• Record of developing and retaining great employees
• Experience maximising revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data in CRM is up-to-date
• Remove roadblocks and help team resolve challenges to support sales opportunities
• Monitor team call time and productivity; conduct weekly performance reviews and coaching sessions
• Analyze data, performance and customer experience trends to develop strategic sales plays
• Stay current on client services developments and market trends
• Maintain communication with Sales Director and external clients to foster relationships
• Work with client contact on reporting and forecasting
• Ensure team understands and achieves operating plan targets, CPTs
• Coordinate team incentives and sales performance funds
• Build business relationships with partners to meet customer expectations

Job description

Job Title:

Supervisor (English- speaking) - Hybrid- High Tech Industry HS03

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Supervisor on our team, you will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyse data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix

is a great match if you:
-Are bilingual or proficient in English

• Have 3+ years proven work experience in a sales role
• Have a passion for customer experience and driving team results
  Have experience in operations and strategy building
• Have an excellent coaching history
• Have a record of developing and retaining great employees
• Have experience maximising revenue through best practices
• Have experience working with Salesforce.com or similar CRM
• Have experience finding solutions as a manager

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full time 39 hours/week permanent contract: Monday to Friday from 09:00 - 18:00

• Salary 27.000 euros gross/year + up to 4.000 euros gross/year in bonus plus private medical insurance, ticket restaurant card 1.540 euros and Over achievement incentive 10k - 12 k

• Enjoy a fantastic Barcelona office location with hybrid work opportunities

• Full paid training about the company and the project you will be working on

• Career development program and specialised courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1745740

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required)

Time Type:

Full time